Data Storage

We now do not keep hard copies of your documents, file or any information that you provide.

Please make sure that you take your originals copies with you after we have sighted the original copies. Only in rare circumstances if required by law, we keep your originals. In that case, we keep that in register and please makes sure that we have entered your original in our register and get a receipt that we have your original. It is your responsibility when you engage us that you keep hold of your originals.

As your file is stored electronically, it is backed up internally and, we back up your data in cloud also. The service we use for cloud back up to store your documents, files and any information that you provide is on Amazon Web Services (AWS).

 

Amazon Web Services (AWS) Guarantee of Your Data

AWS assures that every step has been taken to ensure the safety of your data, and AWS infrastructure is compliant with major industry standards.

Data centers are built in clusters in various global regions. All data centers are online and serving customers; no data center is "cold". In case of failure, automated processes move customer data traffic away from the affected area. Core applications are deployed in an N+1 configuration, so that in the event of a data center failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. AWS provides customers the ability to place instances and store data across multiple availability zones within the region.

Each Availability Zone is designed as an independent failure zone. This means that Availability Zones are physically separated within a typical metropolitan region and are located in lower-risk flood plains. In addition, there are discrete uninterruptible power supply (UPS) and onsite backup generation facilities. Availability Zones are all redundantly connected to multiple tier-1 transit providers.

AWS Availability Program and services are subject to audits and certifications according to several global best practices and government standards. AWS has successfully completed and maintains many audits and certifications, including SOC 1 (SSAE 16 and ISAE 3402), SOC 2 – Security, SOC 3, PCI DSS Level 1, ISO 27001, as well as FedRAMP, FIPS 140-2, FISMA and DIACAP for US government agencies. Our platform is also well-suited for HIPAA and ITAR-controlled data.

AWS compliance program descriptions are posted publicly here: https://aws.amazon.com/compliance

Detailed reports of compliance and the detailed audit results are available to customers and potential customers under Non-Disclosure Agreement (NDA) if requested.

Additional information about AWS data center regions can be found here on AWS website: https://aws.amazon.com/about-aws/global-infrastructure

AWS Compliance team has also published a whitepaper, which can be found here: https://d0.awsstatic.com/whitepapers/compliance/AWS_Risk_and_Compliance_Whitepaper.pdf

If you need more information, or would like a compliance package, you can contact AWS Compliance team here: http://aws.amazon.com/compliance/public-sector-contact/

We hope that you are satisfied with the Amazon Web Services (AWS) Guarantee of Your Data. If you have questions, then please contact Tonnou W G Ghothane at tonnou@twgg.com.au